Effective Date: July 16, 2025
Contact Email: support@crystalora.store
Business Address: 167–169 Great Portland Street, W1W 5PF, London, UK

1. Introduction

At Crystalora, we value your trust and are committed to protecting your personal information. This Privacy Policy describes how your data is collected, used, and shared when you visit or make a purchase from https://crystalora.store (“the Site”).

2. What Information We Collect

When you visit the Site or place an order, we may collect the following personal data:

  • Name, shipping and billing address

  • Email address and phone number

  • Payment information (processed securely by third-party providers)

  • IP address, browser type, time zone, and device details

  • Shopping behavior and site usage analytics (via cookies and pixels)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you (order updates, support, marketing emails)

  • Prevent fraud and ensure website security

  • Analyze and improve our website experience and product offerings

  • Comply with legal obligations

4. Sharing Your Information

We only share your data with trusted third parties necessary to run our business:

  • Shopify Inc. – our e-commerce platform provider

  • Payment gateways (e.g., Stripe, PayPal)

  • Shipping carriers and logistics partners

  • Analytics & marketing tools (e.g., Google Analytics, Facebook Pixel)

We never sell or rent your personal information to third parties.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your preferences and shopping cart

  • Track website usage and performance

  • Deliver relevant marketing and ads

You can manage cookie settings in your browser or opt-out via tools like https://optout.networkadvertising.org.

6. Data Retention

We retain your information for as long as needed to fulfill orders, comply with legal requirements, and for internal record-keeping. You may request deletion of your personal data at any time.

7. Your Rights (GDPR & CCPA)

Depending on your location, you have rights to:

  • Access your personal data

  • Correct or update your information

  • Request deletion (“Right to be forgotten”)

  • Object to or limit data processing

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority

To exercise your rights, contact us at support@crystalora.store.

8. Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect data from minors.

9. Security Measures

We use industry-standard encryption, secure servers (SSL), and access controls to protect your personal data. However, no online transmission is ever 100% secure.

10. Changes to This Policy

We may update this Privacy Policy to reflect legal or operational changes. Updates will be posted on this page with the revised effective date.

Contact Us

For questions, data access, or deletion requests:
Email: support@crystalora.store
Address: Crystalora, 167–169 Great Portland Street, W1W 5PF, London, UK