Effective Date: July 16, 2025
Contact Email: support@crystalora.store
Warehouse Address: 167–169 Great Portland Street, W1W 5PF, London, UK

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with a tracking number.

Shipping Times

We ship worldwide. Delivery times vary based on your location:

Region Estimated Delivery Time
United States 10–21 business days
Europe 10–21 business days
Rest of the World 10–21 business days

Important:
Some deliveries may take up to 21 days depending on customs clearance, local carrier conditions, and your geographic location.

Shipping Costs

  • In some cases, depending on your location and delivery method, an additional shipping fee of up to $10 USD may apply. This will be clearly displayed during checkout.

Customs, Duties & Taxes

All international shipments may be subject to customs fees, import duties, or taxes in the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.

Lost or Delayed Shipments

If your order has not arrived within 21 business days, please contact us at support@crystalora.store with your order number. We will investigate the matter and assist you with tracking or replacement if necessary.

Returns & Exchanges

Please refer to our Return & Refund Policy for information on returns, restocking fees, and refund eligibility.

Need Assistance?

We’re here to help. For questions related to shipping, tracking, or delivery status, contact us anytime at:
support@crystalora.store